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Check Your Email SPAM folders please!
To keep our fees affordable to most sellers, we do not offer telephone support, so it's crucial that we can reach our subscribers via email. Lately, with eBay's Managed Payments, many subscribers are finding themselves with no Paypal balance with which to fund their subscriptions. Please be sure you have a backup funding source at Paypal (a credit card or bank account may be added via Wallet at Paypal) and that your credit cards have up-to-date expiration dates.
When payments fail, Paypal will send failure notices to your Paypal email address. On the third failure, Paypal suspends the billing. We will also send out an email to your registered email address with SSB as well as post a message to your account. We will send a final email notifying you that your account has been closed if we don't hear from you within 7 days. It is important to keep the lines of communication open. Please check your SPAM folders regularly in case our emails are being collected there.It's also a good idea to login to your account regularly (perhaps 2x per month), in case we have posted a message. Sadly and reluctantly, we have had to close accounts because we never hear back, and we really hate doing this especially if there are active listings at eBay. We also sell on eBay and wouldn't want our listings impacted in this way. Please take a few minutes to be sure your email addresses are current and that your SPAM folder isn't catching our communications. Thanks! |
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Product Identifiers and their Importance
Most new, branded items have unique identifiers that help buyers recognize and find them, including the item’s brand, manufacturer part number (MPN), and global trade item number (GTIN). These GTINs can include an item’s Universal Product Code (UPC), European Article Number (EAN), or International Standard Book Number (ISBN).
Product identifiers help buyers find your item more easily both on selling sites and in search engines, even when the buyer does not specifically use them during their search. It is recommended that you use product identifiers whenever possible to maintain search visibility. Most manufacturers list identifiers like MPN and GTIN directly on a product’s packaging, and often right on the product itself. |
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Discounted Shipping Insurance
Did you know you could insure your packages directly through SSB and at a significant savings? Check out our rate table to see how much you can save on shipping insurance!
Shipping insurance is provided through a private insurance company and covers packages shipping from the United States and Canada via USPS, FedEx or UPS. Both domestic and international packages may be covered, and this includes First Class Mail International! Our special contract includes coverage to countries that are sometimes excluded by other services.
To get started, a deposit must be made to your insurance account at SSB. This insurance account is debited as packages are insured. Your buyer must have checked out and the item marked as shipped at eBay to qualify for insurance. Claims are filed directly with the insurance company and claims are settled within 5 days once the insurance company has received the required information. If you have any questions, please email our support desk. |
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